Last Updated: 17 November 2025
1. Introduction
This Privacy Policy explains how KAP Film Village & Resort collects, uses, and protects personal information when you interact with our website or services.
2. Information We Collect
We may collect:
- Personal Data: Name, phone number, email address, identification details, payment information.
- Booking Information: Room type, stay dates, preferences, special requests.
- Technical Data: IP address, device type, browser, pages visited.
- Communication Data: Emails, messages, enquiries.
3. How We Use Your Information
We use your data to:
- Process bookings and payments.
- Provide customer support and respond to inquiries.
- Improve our website and overall guest experience.
- Send booking confirmations and essential updates.
- Ensure security and prevent fraud.
4. Data Sharing
We may share data with:
- Payment processors for secure transactions.
- Service providers assisting with bookings and operations.
- Legal authorities when required by law.
We never sell your personal information.
5. Data Security
We implement industry-standard safeguards to protect your data from unauthorized access, alteration, or misuse.
6. Cookies & Tracking
Our website may use cookies to:
- Improve navigation
- Remember user preferences
- Analyze site traffic
You may disable cookies through your browser settings.
7. Data Retention
We retain your data only as long as necessary for:
- Fulfilling your booking
- Meeting legal obligations
- Resolving disputes
- Improving our services
8. Your Rights
Where applicable, you may:
- Request access to your data
- Request correction or deletion
- Withdraw consent
- Opt-out of marketing communication
9. Changes to This Policy
We may revise this Privacy Policy from time to time. Updated versions will be posted on our website.